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Doux Tees Shipping Policy
At Doux Tees, we aim to deliver your order as quickly and efficiently as possible. Below you will find all the necessary information regarding order processing, shipping options, costs, and tracking.
Order Processing Times
- Processing Time: Orders are typically processed within 1-2 business days. Orders placed after 5:00 PM or on weekends and holidays will be processed on the next business day.
- Holiday Delays: During busy periods such as public holidays or sale events, processing may take longer, but we will notify you of any delays.
Domestic Shipping
We currently offer domestic shipping within the UK.
- Standard Shipping: Delivery within 2-5 business days.
- Express Shipping: Delivery within 1-2 business days.
Shipping fees vary by order size and shipping method, with free standard shipping on orders over £50.
International Shipping
We ship internationally to select countries. Below is a breakdown of the countries we currently ship to and estimated delivery times:
| Region | Delivery Time | Shipping Cost |
|---|---|---|
| Europe | 5-10 business days | Varies by country |
| North America | 7-14 business days | Varies by country |
| Asia | 10-15 business days | Varies by country |
| Australia | 10-15 business days | Varies by country |
- Customs & Import Fees: Please note that international shipments may incur customs, duties, or import taxes, which are the responsibility of the customer.
We currently do not ship to certain regions due to shipping restrictions. If your country is not listed, please contact us for further information.
Local Delivery & Pickup Options
For local customers, we offer the following options:
-
Local Delivery: Available within a 10-mile radius of our main warehouse. Delivery is free for orders over £30, and deliveries are made within 1-2 business days.
- In-Store Pickup: We currently do not offer instore pick up.
Shipping Costs
- UK Orders: Standard shipping is £4.99 for orders under £50. Free shipping is available for orders above £50.
- International Orders: Shipping costs vary depending on the destination and will be calculated at checkout.
Please note that customs duties or additional fees may apply for international orders.
Returns, Changes, and Cancellations
We understand that plans change. If you need to amend or cancel your order, please contact us as soon as possible. We can only make changes to orders before they are shipped. For returns, please refer to our [Return Policy]Refund policy – Doux Tees.
In the event that an order is lost or damaged, we will work with the shipping provider to resolve the issue and may offer a refund or replacement as necessary.
Potential Service Interruptions
Occasionally, shipping times may be delayed due to factors beyond our control (e.g., weather, customs delays, global events). In such cases, we will do our best to keep you updated on the status of your order.
Order Tracking
Once your order is shipped, you will receive a shipment confirmation email with tracking details. You can use this information to track your package. If you have any issues with your order or if it appears lost, please contact us at customerservice@douxtees.com.